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IPS International Ltd.
Northbank House
Sir Thomas Longley Road
Medway City Estate
Rochester
Kent
ME2 4DU
Tel: 01634 298800


IPS International Ltd.
11a Lorne Road
Dover
Kent
CT16 2AA
Tel: 01304 228180

theoffice@ips-international.com

IPS International Ltd is registered in England number 3368622, with its registered office at the Rochester address above.
CUSTOMER SERVICE

CUSTOMER SERVICE VOCATIONAL QUALIFICATIONS

Customer Service Vocational Qualifications are aimed at people who are in job roles where they deliver service to customers. 

These qualifications will help employers and employees achieve and demonstrate total quality as part of a continuous customer-service improvement programme.

This qualification is very flexible in its structure enabling the organisation and individual to choose the optional units which best suit their work situation and job role.

Like all VQs this qualification is competence-based. 

This means it is linked to the candidate's ability to competently perform a range of tasks connected with their work. 

Candidates plan a programme of development and assessment with their assessor and compile a portfolio of evidence to prove that they are competent and knowledgeable in their work role.


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