This Apprenticeship teaches you the skills to provide excellent customer service, and can be applied to hundreds of job roles across many different sectors, from government to telecommunications. However, most customer service apprentices work in retail, financial services, call centres, hospitality, or sport and recreation.
Good customer service is key to the success of any business or organisation. Itís one of those useful skills thatís found all over the place and covers all the extras that make a customerís experience better.
As a customer service apprentice, youíll probably work at the front end of an employerís business activities and regularly assist customers. Duties will vary between sectors, but in most cases youíll be making sure that customers are dealt with in a positive, reliable and pleasant way Ė whether thatís by offering advice, answering questions or handling complaints.
To properly assist customers, youíll need clear and up-to-date knowledge of your organisationís products and services. Youíll also need to be able to communicate with all sorts of people.
Completing this Apprenticeship is a way of providing evidence of skills that will serve you well in virtually any industry Ė so itís a very good way to move forward, even if youíre still undecided about your future career.
Intermediate Level Apprenticeship
- Customer Service Trainee/Assistant/Representative/Agent
Advanced Level Apprenticeship
- Customer Relationship Manager/Co-ordinator/Team Leader