IPS International

Performance focused training and consultancy



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IPS International Ltd.
Northbank House
Sir Thomas Longley Road
Medway City Estate
Rochester
Kent
ME2 4DU
Tel: 01634 298800


IPS International Ltd.
11a Lorne Road
Dover
Kent
CT16 2AA
Tel: 01304 228180

theoffice@ips-international.com

IPS International Ltd is registered in England number 3368622, with its registered office at the Rochester address above.
Customer Service

    

Customer Service

The customer is the most important person in our business.  They are part and parcel of the business because without them we would not have a business. If customers are so important we should not leave the development of our customer service to chance.

 

Who will benefit?

This course has been designed to benefit everyone in business today.  Senior managers, office staff, personnel, sales, marketing, and distribution Ė everyone has customers and everyone meets customers.  The line between customer facing and non-customer facing staff has disappeared.

 

Objectives

The course has been designed to help participants:

   Demonstrate an understanding of the importance of the customer

   Recognise the customerís point of view

   Demonstrate an understanding of who your customers are

   Improve your customer service skills

   Recognise the effect of your behaviour on the customer

 

Content

   What is a customer?

   What does customer service really mean?

   Communication and behaviour

   Telephone techniques

   Dealing with complaints

   Donít forget the internal customer

    


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