IPS International

Performance focused training and consultancy



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IPS International Ltd

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ABOUT IPS INTERNATIONAL
TRAINING COURSES
ELECTRICAL and MECHANICAL ENGINEERING TRAINING
17th EDITION WIRING REGULATIONS
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IPS International
Northbank House
Sir Thomas Longley Road
Medway City Estate
Rochester
Kent
ME2 4DU
Tel: 01634 298800


IPS International Ltd.
54-56 Castle Street,
Dover,
Kent
CT16 1PJ
Tel: 01304 228180

theoffice@ips-international.com

IPS International Ltd is registered in England number 3368622, with its registered office at the Rochester address above.
Customer Service

    

Customer Service

The customer is the most important person in our business.  They are part and parcel of the business because without them we would not have a business. If customers are so important we should not leave the development of our customer service to chance.

 

Who will benefit?

This course has been designed to benefit everyone in business today.  Senior managers, office staff, personnel, sales, marketing, and distribution – everyone has customers and everyone meets customers.  The line between customer facing and non-customer facing staff has disappeared.

 

Objectives

The course has been designed to help participants:

·   Demonstrate an understanding of the importance of the customer

·   Recognise the customer’s point of view

·   Demonstrate an understanding of who your customers are

·   Improve your customer service skills

·   Recognise the effect of your behaviour on the customer

 

Content

·   What is a customer?

·   What does customer service really mean?

·   Communication and behaviour

·   Telephone techniques

·   Dealing with complaints

·   Don’t forget the internal customer

    

IPS Courses
COUPLINGS & ALIGNMENT
Begins: 21/05/2013
Duration: 3 Days
Cost: £695 + VAT
* * *

ELECTRICAL MULTISKILL E2 - PANEL DISTRIBUTION CIRCUITS
Begins: 21/05/2013
Duration: 3 Days
Cost: £695 + VAT
* * *

OXY FUEL GAS CUTTING
Begins: 23/05/2013
Duration: 1 Day
Cost: £315 + VAT
* * *

17TH EDITION WIRING REGULATIONS TRAINING COURSE CITY & GUILDS 2382-12
Begins: 28/05/2013
Duration: 4 Days
Cost: £475 + VAT
* * *

GAS TUNGSTEN ARC WELDING (TIG)
Begins: 30/05/2013
Duration: 2 Days
Cost: £630 + VAT (BS4872 Certification £50 + VAT)
* * *

ELECTRICAL MULTISKILL TRAINING E5 - MOTOR CIRCUITS & INVERTORS
Begins: 04/06/2013
Duration: 3 Days
Cost: £695 + VAT
* * *

IOSH MANAGING SAFELY
Begins: 07/06/2013
Duration: 4 days - 7th, 14th, 21st, 28th June
Cost: £520 plus VAT
* * *

HYDRAULICS
Begins: 11/06/2013
Duration: 3 Days
Cost: £695 + VAT
* * *

CRANE LIFTING & SLINGING LOLER 98
Begins: 18/06/2013
Duration: 1 Day
Cost: £250 + VAT
* * *

CITY & GUILDS 2395 INSPECTION, TESTING & CERTIFICATION OF ELECTRICAL INSTALLATIONS
Begins: 18/06/2013
Duration: 4 Days + evening exam (25/06/2013)
Cost: £550 + VAT
* * *

CITY & GUILDS 7300-01 INTRODUCTION TO TRAINER SKILLS COURSE
Begins: 19/06/2013
Duration: 2 days (19 & 20/06/13
Cost: £330 plus VAT
* * *

17TH EDITION WIRING REGULATIONS TRAINING COURSE CITY & GUILDS 2382-12
Begins: 25/06/2013
Duration: 4 Days
Cost: £475 + VAT
* * *

GAS TUNGSTEN ARC WELDING (TIG)
Begins: 27/06/2013
Duration: 2 Days
Cost: £630 + VAT (BS4872 Certification £50 + VAT)
* * *

PUMPS
Begins: 27/06/2013
Duration: 2 Days
Cost: £465 + VAT
* * *

ELECTRICAL MULTISKILL E3- CONTROL PANELS
Begins: 02/07/2013
Duration: 3 Days
Cost: £695 + VAT
* * *

HYDRAULICS
Begins: 05/07/2013
Duration: 3 Days
Cost: £695 + VAT
* * *

ELECTRICAL MULTISKILL E1 - ISOLATION
Begins: 09/07/2013
Duration: 3 Days
Cost: £695 + VAT
* * *

CITY & GUILDS 2377-22 PAT TESTING
Begins: 11/07/2013
Duration: 2 Days
Cost: £295 + VAT
* * *

PNEUMATICS
Begins: 16/07/2013
Duration: 3 Days
Cost: £695 + VAT
* * *

MANUAL METAL ARC WELDING (MMA)
Begins: 29/07/2013
Duration: 5 Days
Cost: £1575 + VAT
* * *

CRANE LIFTING & SLINGING LOLER 98
Begins: 30/07/2013
Duration: 1 Day
Cost: £250 + VAT
* * *

IOSH MANAGING SAFELY
Begins: 05/08/2013
Duration: 4 days - 5th, 6th, 7th, 8th August
Cost: £520 plus VAT
* * *

ELECTRICAL MULTISKILL E4 - PLC CIRCUITS & SAFETY RELAYS
Begins: 06/08/2013
Duration: 3 Days
Cost: £695 + VAT
* * *

ELECTRICAL MULTISKILL E2 - PANEL DISTRIBUTION CIRCUITS
Begins: 13/08/2013
Duration: 3 Days
Cost: £695 + VAT
* * *

CITY & GUILDS 2395 INSPECTION, TESTING & CERTIFICATION OF ELECTRICAL INSTALLATIONS
Begins: 13/08/2013
Duration: 4 Days + evening exam (20/08/2013)
Cost: £550 + VAT
* * *

BELTS & CHAINS
Begins: 15/08/2013
Duration: 2 Days
Cost: £465 + VAT
* * *

17TH EDITION WIRING REGULATIONS TRAINING COURSE CITY & GUILDS 2382-12
Begins: 20/08/2013
Duration: 4 Days
Cost: £475 + VAT
* * *

ELECTRICAL MULTISKILL E5 - MOTOR CIRCUITS & INVERTORS
Begins: 10/09/2013
Duration: 3 Days
Cost: £695 + VAT
* * *

CITY & GUILDS 7300-01 INTRODUCTION TO TRAINER SKILLS COURSE
Begins: 10/09/2013
Duration: 2 days (10 & 11/09/2013)
Cost: £330 plus VAT
* * *

ELECTRICAL MULTISKILL E3 - CONTROL PANELS
Begins: 17/09/2013
Duration: 3 Days
Cost: £695 + VAT
* * *

OXY FUEL GAS CUTTING
Begins: 20/09/2013
Duration: 1 Day
Cost: £315 + VAT
* * *

17TH EDITION WIRING REGULATIONS TRAINING COURSE CITY & GUILDS 2382-12
Begins: 24/09/2013
Duration: 4 Days
Cost: £475 + VAT
* * *

CRANE LIFTING & SLINGING LOLER 98
Begins: 27/09/2013
Duration: 1 Day
Cost: £250 + VAT
* * *

IOSH MANAGING SAFELY
Begins: 04/10/2013
Duration: 4 days - 4th, 11th, 18th, 25th October
Cost: £520 plus VAT
* * *

ELECTRICAL MULTISKILL E1 - ISOLATION
Begins: 08/10/2013
Duration: 3 Days
Cost: £695 + VAT
* * *

CITY & GUILDS 2377-22 PAT TESTING
Begins: 10/10/2013
Duration: 2 days
Cost: £295 + VAT
* * *

ELECTRICAL MULTISKILL E4 - PLC CIRCUITS & SAFETY RELAYS
Begins: 22/10/2013
Duration: 3 Days
Cost: £695 + VAT
* * *

MANUAL METAL ARC WELDING (MMA)
Begins: 28/10/2013
Duration: 5 Days
Cost: £1575 + VAT
* * *

CRANE LIFTING & SLINGING LOLER 98
Begins: 05/11/2013
Duration: 1 Day
Cost: £250 + VAT
* * *

17TH EDITION WIRING REGULATIONS TRAINING COURSE CITY & GUILDS 2382-12
Begins: 05/11/2013
Duration: 4 Days
Cost: £475 + VAT
* * *

PUMPS
Begins: 06/11/2013
Duration: 2 Days
Cost: £465 + VAT
* * *

ELECTRICAL MULTISKILL E2 - PANEL DISTRIBUTION CIRCUITS
Begins: 12/11/2013
Duration: 3 Days
Cost: £695 + VAT
* * *

ELECTRICAL MULTISKILL E5 - MOTOR CIRCUITS & INVERTORS
Begins: 19/11/2013
Duration: 3 Days
Cost: £695 + VAT
* * *

IOSH MANAGING SAFELY
Begins: 02/12/2013
Duration: 4 days - 2nd, 3rd, 4th, 5th December
Cost: £520 plus VAT
* * *

CITY & GUILDS 7300-01 INTRODUCTION TO TRAINER SKILLS COURSE
Begins: 11/12/2013
Duration: 2 days (11 & 12/12/13)
Cost: £330 plus VAT
* * *

METAL INERT GAS WELDING (MIG)
Begins: 12/12/2013
Duration: 2 Days
Cost: £630 + VAT (BS4872 Certification £50 + VAT)
* * *

ELECTRICAL MULTISKILL E3 - CONTROL PANELS
Begins: 17/12/2013
Duration: 3 Days
Cost: £695 = VAT
* * *

GAS TUNGSTEN ARC WELDING (TIG)
Begins: 19/12/2013
Duration: 2 Days
Cost: £630 + VAT (BS4872 Certification £50 + VAT)
* * *

ELECTRICAL MULTISKILL E4 - PLC CIRCUITS & SAFETY RELAYS
Begins: 14/01/2014
Duration: 3 Days
Cost: £695 + VAT
* * *

ELECTRICAL MULTISKILL E5 - MOTOR CIRCUITS & INVERTORS
Begins: 18/02/2014
Duration: 3 Days
Cost: £695 + VAT
* * *


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