Negotiation Skills

Negotiating is a skill that has to be learned and practised.  Without the right skills people will be at a disadvantage when they are in a situation that required some negotiation.  The end result may be less than satisfactory for all involved and may have a long term effect on the business.

Who will benefit?

The course is suitable for anybody that gets involved in negotiating.  This may be negotiating within the organisation or outside the organisation and include sales, marketing, project teams, customer relations and industrial relations.

Objectives

This is a one day course designed to help participants:

·   Understand the basic skills of negotiation

·   Understand the negotiating behaviours

·   Recognise the barriers to effective negotiation

·   Develop a personal negotiating style

Content

·   Key skills for negotiators

·   The structure of a negotiation

·   Planning the objective of the negotiation

·   Alternative strategies and outcomes

·   Assertiveness