People Management

The job of the manager could be stated simply as getting things done through other people. This sounds simple enough but effective people management requires a number of well-developed skills.  Like all skills, they need to be learned and practised.  The experienced people manager is a real asset to the organisation.

Who will benefit?

This course has been designed to benefit anybody that has some level of responsibility for managing people.  This course will serve as an introduction to people management but will also be of benefit to experienced managers that wish to improve their people skills.

Objectives

This two day course will help participants to:

·   Understand the role of the people manager

·   Achieve results through the use of people

·   Develop their communication skills

·   Harness the full potential of their people

·   Deal with different types of conflict

Content

·   The function of the people manager

·   Communication is a two-way process

·   Motivational leadership

·   Common mistakes that people managers make

·   Delegation & Empowerment

·   Persuading and negotiating

·   Management is selling not telling

·   Handling conflict in the workplace