IPS International
Northbank House
Sir Thomas Longley Road
Medway City Estate
Rochester
Kent
ME2 4DU
Tel: 01634 298800
IPS International Ltd.
54-56 Castle Street,
Dover,
Kent
CT16 1PJ
Tel: 01304 228180
theoffice@ips-international.com
IPS International Ltd is registered in England number 3368622,
with its registered office at the Rochester address above.
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| YOUR VIEWS - SURVEYS |
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Skills Funding Agency Learner Satisfaction Survey
The Skills Funding Agency (SFA) provides the funds to support training in Apprenticeships and Work Based Learning in England. Each year the SFA asks Learners who are taking a funded learning programme to take part in a national Learner Satisfaction Survey. The survey closes on the 31st May 2013.
You will be asked to enter the IPS International UKPRN number 10003385 then your own unique learner number.
Complete the Learner Satisfatction Survey by following this link, http://www.ipsos-mori.com/learnersatisfaction
Skills Funding Agency Employer Satisfaction Survey
Each year the SFA asks employers who have funded Apprentices or Work Based Learners to take part in a national Employer Satisfaction Survey. The survey can be completed online by employers 24 hours a day, 7 days a week from 25th March to the 19th July 2013.
To access the Employer Satisfaction Survey follow this link, http://www.ipsos-mori.com/employersatisfaction
Compliments, Suggestions,
If you have a compliment or a suggestion please get in touch using our contact us page on the website menu or use either of the following email addresses. We will respond promptly to your feedback.
theoffice@ips-international.com
info@ips-international.com
Concerns, Complaints,
If you have a complaint or a concern we will aim to deal with you in a fair, ethical, honest and open manner. We will acknowledge problems promptly and when made aware of them deal with them honestly and with the customer in mind. If we are not able to resolve the complaint to your satisfaction you can appeal and we will re-examine it again.
Please get in touch using our contact us page on the website menu or use either of the following email addresses.
theoffice@ips-international.com
info@ips-international.com
Complaints about IPS as a Training Provider,
If you have a complaint about IPS International as a training provider and your training was funded by the Skills Funding Agency (SFA) you must first make IPS aware of the complaint and allow us to fully investigate the problem. We will follow our complaints procedure including if necessary our appeal process. If after this you are still not satisfied you can take your complaint to the Chief Executive of the Skills Funding Agency. Follow the hyperlink for details in PDF format of the Skills Funding Agency Procedure for dealing with complaints about Providers of Education and Training.
Ofsted Learner View
You can tell Ofsted your opinion of your training and training provider by following this link.
http://learnerview.ofsted.gov.uk/
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